Frustrating… terrible…. and useless instructions to set up make this application hard to use. Im one hour into it…. and still nothing.
get your act together with better instructions. You come off looking like a bunch of kids with your instructions. ARG $#&T$%*(&87()& is how I feel about this app!
8 hours and counting… still wont work.
Found this great letter on their web site and it sums up how I feel about this application……
Dear developers of Connect My Mac,
I have purchased the pro version of this app and have been trying for 3 hours to make it work. Your instructions are so badly written that this app is completely user unfriendly.
I have registered on your board just to make this comment. I have done all of what you said and it doesnt work. Its not clear like A-B-C.
As soon as RemoteVU is made operable with Lion, you can bet that I will go running back to it. The pro version is $0.99 and it works like a charm. Yours is $4.99 plus tax and is completely useless.
You ask us to go in terminal to find our username. I use terminal maybe once every 3 years and really not extensively. You are probably using it dozens of times a week so you dont see the need to explain it. You are used to speak with coders and not with non coders, non geeks. Terminal gives me some information but there are more than one choice for one who doesnt know how (and why) to use it.
There are too many exceptions in your user instructions. For example, in your document VNCMacConfig - hanamobiles.com you give out the following instructions:
Title - choose your name - ok, thats clear
Hostname: multiple IPs found, try one by one... I had problems here which I just solved. In RemoteVU. I had been given different IP addresses which I used with you app. I am contrite.
Password: ... Two other items come before the password. It should be clear as ice. Figure that you are talking to kids in fourth grade.
Port: 5900, Type: Mac and the Mac OS X Connexion (with an on/off button) come before Password. It shouldnt be that way. (You give the impression that you dont like your customers.) Now, that button is not well explained. Your instructions should be cristal clear. They are not. Now, that VNCMacConfig - hanamobiles.com document says nothing about the account.
Furthermore, those instructions on your support forum are not well organized. You should have different instructions for different situations and not all bundled up like thay are now.
ie: Tiger users
a) Tiger users using a log in: Do the following: - A, B, C. D, etc.
b) Tiger users not using a log in: Do the following: - A, B, C. D, etc.
And then do the same for Leopard, Snow Leopard and Lion.
When an application forces you to guess what the developers hope you will understand, it speaks loudly about the quality of their work. Its a very bad visit card.
Now, tell me where I find the instructions to use your app and to see my iMac screen and use my iMac through my iPad 2 or my iPhone 4 S? All I can see right now is a grey screen with some icons at the top.
I havent had a frustrating experience like that in years.
Thank you,
Zeb
UPDATE- 4 dys and no support from developer !!!!!!